Privacy Policy

Type of website: Lending

Effective date: 1st day of June 2024

(the "Site") is owned and operated by 9518-2663 Québec Inc., doing business as Hatch LABS Inc., along with its Parent Company and Affiliated Entities

Contact Information:

Email: admin@hatchlabs.app

Phone: (514) 453-6784

Address: 9900 Blvd Cavendish, suite 103, Ville St-Laurent, Quebec, H4M 2V2

Overview

9518-2663 Québec Inc. doing business as Hatch LABS Inc., along with its Parent Company and Affiliated Entities hereinafter defined as HATCH.

HATCH offers various financial services, including Personal Loans and secured loans. HATCH is a leading full-service provider of goods and alternative financial services that improve the lives of everyday Canadians.

HATCH is committed to responsible lending and absolute transparency regarding rates and fees. We were hoping you could read the fine print before you borrow money from us. We allow free early repayments on unsecured loans and payment protection plans to help save you interest, protect you, and get you out of debt sooner.

* HATCH offers mortgages and secured/unsecured Personal and Business Loans in the province of Quebec and the rest of Canada.

Privacy Policy

Overview

9518-2663 Québec Inc., doing business as Hatch LABS Inc., along with its Parent Company and Affiliated Entities (collectively, "HATCH," "we," "us," or "our") have provided this Privacy Policy to describe our personal information handling practices and to assure you of our continuing commitment to take steps to protect all personal information that we hold in the course of commercial activities. "Personal information," as used in this Privacy Policy, means information about an identifiable individual. Unless you are a resident of Canada, this Privacy Policy does not apply to an individual's business contact information where collected, used, or disclosed solely to communicate with the individual about their business, employment, or profession.

Cookie Policy

A cookie is a small file stored on a user's hard drive by a website to collect data about the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, which may decrease the quality of your user experience.

We use the following types of cookies on our Site:

  • Functional cookies: Used to remember the selections you make on our Site so that your selections are saved for your subsequent visits;
  • Analytical cookies: Allow us to improve the design and functionality of our Site by collecting data on how you access it, such as the content you access and how long you stay on it;
  • Targeting cookies: Collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you;
  • Third-Party Cookies: Created by a website other than ours. We may use third-party cookies to achieve the following purposes:
    • We keep track of user preferences to customize advertisements based on their interests.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. Without first notifying you, we will not collect additional data beyond the data listed below.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

  • IP address;
  • Location;
  • Hardware and software details;
  • Clicked links; and
  • Content viewed.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

  • First and last name;
  • Age;
  • Date of birth;
  • Sex;
  • Email address;
  • Phone number;
  • Address;
  • Payment information; and
  • Auto-fill data.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

  • The personal data we will collect;
  • Use of collected data;
  • Who has access to the data collected;
  • The rights of Site users; and
  • The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

HATCH collects and uses personal information for purposes limited to those related to its businesses, including providing financial under its loan agreements. We collect personal information primarily from you, for instance, through applications and supporting documentation you provide. We may also collect personal information about you through your ongoing interactions with us, from references, employers, and other financial institutions you have identified in your application, credit bureaus, and other third-party sources. For example, we may collect personal information from credit bureaus to locate you and collect outstanding debts. In connection with loan agreements, we may also collect personal information from credit bureaus to verify your current and ongoing creditworthiness and other information you may provide us.

We may collect and use personal information for purposes such as, but not limited to, the following:

  • To manage and promote the business activities of HATCH;
  • To verify identity and other information provided by customers and to determine eligibility for products and services;
  • To open, administer, and service accounts and loans and to provide and administer any requested products or services;
  • To evaluate current and ongoing creditworthiness and other requirements and to determine eligibility or suitability for products or services offered by HATCH;
  • To advertise, market, and promote products and services that may be of interest to customers, including by mail, email, text message, telephone, automatic dialers, and announcing devices;
  • To establish relationships, provide quality service to and communicate with customers;
  • To collect outstanding debts;
  • To protect the business interests of HATCH and its customers, including detecting and preventing fraud and other unauthorized or illegal activities;
  • To maintain business records for reasonable periods to meet legal and regulatory record retention requirements; and
  • For other purposes identified by HATCH with your consent or as permitted or required by law.

Personal Information HATCH Collects

HATCH limits the amount and type of personal information collected to that necessary for our identified purposes, and we collect personal information by fair and lawful means.

Personal information that we collect includes:

  • Customer name and contact information, including mailing address, telephone number, fax number, and/or email address;
  • Additional information for identity matching and credit check purposes, such as occupation, name of employer, names and contact information for references, assets, liabilities, income, previous address, number of dependents, Social Insurance Number (if provided), date of birth or driver's license number;
  • Information about the account or loan, such as current and historical information, balance and indebtedness, account transaction history, and similar information and records relating to the handling of any inquiries or complaints;
  • Payment-related information such as banking information; and
  • Such other information is necessary for our identified purposes and collected with your consent or as permitted or required by law.

Transfers and disclosures of personal information

HATCH may disclose personal information in several circumstances, including:

  • To credit reporting agencies and your current or future creditors to maintain your credit history and provide credit references;
  • To financial institutions for payment processing purposes;
  • To third parties as reasonably necessary to enforce your contracts with us and otherwise for the collection or payment of a debt owed to us;
  • To detect and prevent fraud;
  • In connection with audits;
  • To meet legal, regulatory, industry self-regulatory, risk management, and security requirements;
  • With your consent to HATCH's insurance partners or other lenders so that they may offer additional products and services that may be of interest to you; and
  • For other purposes identified by HATCH with your consent or as permitted or required by law.

In addition to the above, personal information may be shared between our affiliates or subsidiaries for internal audit, management, billing, or administrative purposes, including defending and bringing legal action. In the course of fulfilling the purposes described above, HATCH may transfer your personal information to service providers, including affiliates or other third-party organizations or individuals retained by HATCH to perform functions on its behalf, such as marketing, data processing, customer service, office, security, collections, insurance, financial and taxation services. When personal information is transferred to service providers, we use contractual or other means to ensure a comparable level of protection. Some of our service providers may be outside Canada, including the United States. They will be subject to applicable legal requirements in the country where they are located, including lawful requirements to disclose personal information to government authorities in certain circumstances.

HATCH may also use and disclose personal information in connection with the proposed or actual financing, securitization, insuring, sale, assignment, or other disposal of all or part of our business or assets (including your loan or lease and any agreement to which it relates), to evaluate and/or perform the proposed transaction. Assignees or successors of our business or assets may use and disclose your personal information for purposes similar to those described in this Policy.

HATCH may disclose your personal information as necessary to meet legal, regulatory, insurance, audit, and security requirements, with your consent, or as permitted or required by law.

How We Protect Your Personal Data

We utilize the most advanced browser encryption to ensure your security and store all data in secure facilities. Only our employees have access to the data, and they are bound by strict confidentiality agreements. Any breach of this agreement would result in the employee's termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, the risk of harm always remains.

HATCH uses reasonable safeguards and other security standards to protect all personal information in its custody and control against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification, regardless of the format in which the information is held. Safeguards will vary depending on the sensitivity, format, location, and storage of personal information. Only authorized employees, agents, partners, and third parties who require access to personal information to fulfill their job requirements will have access to personal information.

How Long We Store Personal Data

User data will be stored for 30 days or more.

We cannot guarantee the security of user data beyond what is reasonably practical.

Whom We Share Personal Data With

Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties except in the following cases:

  • If the law requires it;
  • If it is required for any legal proceeding;
  • To prove or protect our legal rights; and
  • To buyers or potential buyers of this company if we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

Access and Accuracy

HATCH may establish and maintain a file containing an individual's personal information for the abovementioned purposes, which will be accessible at our offices. Individuals have the right to request access to or correct their personal information held by HATCH. Requests must be made in writing and addressed to HATCH's Privacy Officer using the contact information set out at the end of this Policy. We will respond to written requests within a reasonable time. Copies of records containing personal information may be subject to a fee. If this is the case, HATCH will inform the individual of the amount of the fee in advance. We will do our best to ensure that personal information is as accurate, complete, and up-to-date as necessary for the identified purposes. If an individual successfully demonstrates the inaccuracy or incompleteness of personal information, we will amend the information as required. Suppose we refuse access to personal information or disagree with an assertion that information we hold is incorrect. In that case, we will provide a written explanation for such refusal and a description of our complaints procedure should an individual decide to challenge such written explanation. An individual's right to access or correct personal information is subject to applicable legal restrictions. To prevent fraudulent access to the personal information stored by HATCH, we may take reasonable steps to verify an individual's identity before granting access or making corrections.

HATCH's Websites and E-mail Communication

HATCH does not guarantee the confidentiality of any communications you make via e-mail or otherwise through our websites. If you wish to provide information of a confidential or sensitive nature to HATCH, please contact us directly by telephone at 514 453-6784 to arrange for the delivery/transmission of such information by secure means.

We use cookies and other tracking technologies to improve your website experience, facilitate the online application process, and for internal research and reporting purposes. A "cookie" is a bit of information that a website sends to your web browser that helps the site remember information about you and your preferences, such as your IP address and the website pages you visit. You can set your browser to notify you when you receive a cookie or to refuse cookies altogether. If you reject cookies, however, you may be unable to use certain features of our website, view ads based on past visits, or report or interact with ad impressions.

Our website may contain links to other websites of interest. These other websites are not governed by our Privacy Policy, and we are not responsible for any personal information you provide while visiting them. We encourage you to read the privacy policy of every website you visit.

In compliance with Google's advertising policies, we use Google AdWords’ Search Engine Marketing (Pay-per-click) and Display Advertising (Remarketing and Google Display Network). We use Google AdWords Remarketing in compliance with the Google AdWords Interest-Based Advertising Policy, which means that you may see our advertisements on Google and other third-party websites on the internet after visiting our website.

We use Google Analytics for Display Advertising, including Remarketing, Google Analytics Demographics and Interest Reporting, Google Display Network Impression Reporting, and the DoubleClick Campaign Manager integration. You have the option to opt out of Google Analytics for Display Advertising and customize Google Display Network ads.

We use the data collected through Google Analytics Demographics and Interest Reporting to better understand our website visitors in terms of demographics and interests, to improve our website content to cater to our audience, and to customize advertisements based on our audience's interests and demographics.

Consent

By using our Site, users agree that they consent to:

  • The conditions set out in this Privacy Policy; and
  • The collection, use, and retention of the data listed in this Privacy Policy.

Consent to collect, use, and disclose personal information may be given in various ways.

Consent can be express or implied. In some circumstances, where notice has been provided to you about our intentions concerning your personal information, and you have not withdrawn consent, you will be considered to have consented for the purposes identified and described to you. By submitting personal information to HATCH or its service providers and agents, you consent to the collection, use, and disclosure of such personal information as described in this Privacy Policy or otherwise at the time of collection. Suppose you provide HATCH or our service providers and agents with the personal information of another individual. In that case, it is your responsibility to obtain consent from such person to enable us to collect, use, and disclose such information for the purposes outlined in this Privacy Policy. Subject to legal or contractual requirements and reasonable notice, you may withdraw your consent at any time by contacting HATCH's Privacy Officer using the contact information set out at the end of this Privacy Policy. If you withdraw your consent, we may be limited or unable to provide you with certain services or information.

In certain circumstances, as permitted or required by law, we may collect, use, or disclose personal information without the knowledge or consent of the individual. These circumstances include but are not limited to personal information that is publicly available as defined by regulation, where the collection is clearly in the interests of the individual and consent cannot be obtained in a timely way, where disclosure is made to collect a debt owed to us; or to comply with a subpoena, warrant or court order.

Children

The minimum age to use our website is 18. We do not knowingly collect or use personal data from children under 13. If we learn that we have collected personal data from a child under 13, the data will be deleted as soon as possible. If a child under 13 has provided us with personal data, their parent or guardian may contact our privacy officer.

Inquiries or further information

HATCH has appointed a Privacy Officer to oversee compliance with this Privacy Policy and applicable privacy laws. Any questions related to the Privacy Policy or the handling of personal information by HATCH can be addressed directly to the Privacy Officer at:

Email: admin@hatchlabs.app

Phone: (514) 453-6784

Address: 9900 Blvd Cavendish, suite 103, Ville St-Laurent, Quebec, H4M 2V2

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data, and to whom we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please get in touch with our privacy officer here:

Email: admin@hatchlabs.app

Phone: (514) 453-6784

Address: 9900 Blvd Cavendish, suite 103, Ville St-Laurent, Quebec, H4M 2V2

Privacy Officer, HATCH

If you are dissatisfied with our response to a privacy-related matter, you may contact the Office of the Privacy Commissioner of Canada at 1-888-502-3279 or your provincial privacy regulator, as applicable.

Modifications

This Privacy Policy may be amended from time to time to comply with the law and reflect any changes to our data collection process. When we amend this Privacy Policy, we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

We reserve the right to modify this Privacy Policy at any time. If we make a change to this Policy, we will post such changes on our website located at www.FirstMIC.Credit.

Contact Information

If you have any questions, concerns, or complaints, you can contact our privacy officer:

Email: admin@hatchlabs.app

Phone: (514) 453-6784

Address: 9900 Blvd Cavendish, suite 103, Ville St-Laurent, Quebec, H4M 2V2